一旦确认无法按期交货，立即通知客户。理想的通知时间：
Subject: Production Update -- Order No. [XXX] / Revised Delivery Schedule
Dear [Name],
I am writing to provide you with an update on Order No. [XXX].
Due to [brief reason -- e.g., unexpected delay in raw material supply / stricter environmental inspection requirements in our region], the production will be delayed by approximately [X] days. The revised shipment date is [new date].
We sincerely apologize for this delay and understand the inconvenience it may cause. To minimize the impact, we have taken the following actions:
We will provide weekly progress updates until the order is shipped. If this delay poses a significant problem for your schedule, please let us know -- we are open to discussing alternative solutions.
Thank you for your understanding and continued support.
冠霄出海·外贸文案AI助手可根据延误原因自动生成专业的通知邮件，语气诚恳、方案具体。
没有硬性标准，取决于延误时长和客户影响程度。延误1-2周：邮件道歉+每周更新即可；延误2-4周：建议提供某种补偿（折扣或加急空运）；超过1个月：必须有实质补偿，否则客户可能取消订单。
绝对不可以。一旦客户从其他渠道（如货代、同行）得知延误，你的信誉将彻底丧失。及时、主动地通知客户，即使消息不好，也体现了专业和诚信。
首先评估客户要求的合理性。如果延误确实是你的责任，尽量协商解决（加速生产、部分发货、价格补偿）。如果客户坚持取消，按合同条款处理已支付的定金和已生产的货物。
使用冠霄出海·外贸文案AI助手微信小程序，一键生成专业外贸邮件、产品描述、报价单等文案。
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