外贸函电常用句型有哪些？100+场景化英文表达模板

一、开场与自我介绍

• We are a professional manufacturer of [product] based in [city], China, with [X] years of export experience.
• We specialize in [product category] and have been serving clients in [regions] since [year].
• I am writing to inquire about the possibility of establishing a business relationship with your company.
• We learned about your company from [website/exhibition/referral] and are very interested in your products.
• Following our conversation at [event], I would like to follow up on...

二、询盘与报价

• We would appreciate if you could send us your best quotation for [product].
• Please find our quotation sheet attached, valid until [date].
• Our offer is subject to your reply before [date].
• The price quoted is FOB [port], inclusive of standard export packing.
• We can offer a [X]% discount for orders above [quantity].
• Prices are subject to change without notice due to raw material fluctuations.

三、谈判与议价

• Your price is quite competitive. However, we would like to discuss...
• We appreciate your offer, but it is slightly above our target price of [amount].
• Considering the order volume, could you reconsider your price?
• We are willing to increase the order quantity if you can offer a better price.
• Could you provide us with a tiered pricing structure based on quantity?
• As a regular customer, we expect a more favorable pricing.

四、订单确认与跟进

• We are pleased to confirm your order No. [XXX] as follows...
• Please find attached the proforma invoice for your confirmation.
• Production is expected to be completed by [date].
• We will keep you updated on the production progress.
• The goods have been shipped on board [vessel] on [date].
• Please find attached the shipping documents for your reference.

五、催款与催单

• We would like to remind you that the payment for Invoice No. [XXX] is now overdue.
• According to our records, we have not yet received the payment of [amount] due on [date].
• We would appreciate your prompt settlement to avoid any disruption in our business relationship.
• Please arrange the balance payment so that we can proceed with the shipment.
• We are still awaiting your reply regarding our quotation sent on [date].

六、投诉处理与售后

• We sincerely apologize for the inconvenience caused and take full responsibility.
• We have investigated the issue and identified the root cause as...
• We would like to offer the following solutions: replacement / discount / refund.
• To prevent recurrence, we have implemented the following corrective measures...
• We value your business and are committed to resolving this matter to your satisfaction.

七、结束语与祝福

• We look forward to your early reply.
• Should you have any questions, please do not hesitate to contact us.
• We appreciate your continued support and look forward to a fruitful cooperation.
• Please feel free to reach out if you need any further information.
• Wishing you and your team a successful year ahead.

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